Please review our Return Policy thoroughly before initiating a request.
A. Return Eligibility Window
- Returns are eligible strictly within 3 days from the date of product delivery.
- Any return request submitted after the completion of 3 days from delivery will be automatically rejected without exception.
B. Condition of Returned Products
- The item must be returned in its original condition: unused, unworn, unwashed, undamaged, and unstained.
- All original brand tags, price tags, packaging materials, and original invoices must remain intact and attached to the garment.
- If a returned product shows evidence of wear, perfume odor, alteration, damage, or missing tags, it will not be eligible for a refund or exchange and will be returned to the customer at their expense.
C. Damaged / Defective / Wrong Item Received
MANDATORY CLAIM WINDOW & UNBOXING VIDEO REQUIREMENT:
- 24-Hour Claim Window: Any claim regarding a damaged, defective, or incorrect item received must be filed strictly within 24 hours of delivery. Claims submitted after 24 hours will be void and rejected.
- Raw Uncut Unboxing Video: You must record a continuous, raw, uncut, and unedited unboxing video starting from showing the unbroken sealed outer shipment package and shipping label clearly before opening, through to revealing the damage/defect on the product.
- No cuts, edits, pauses, or post-opened re-packagings will be accepted under any circumstances.
- Claims submitted without a clear, continuous raw unboxing video or reported after 24 hours will be automatically rejected.
To file a damage claim, email noorbynidhi0304@gmail.com or WhatsApp +91 88667 74883 within 24 hours of delivery with your Order ID and the unedited unboxing video attached.
